Policies that protect your trust and our platform

1. Information we collect

• Identity and contact details such as name, email address, phone number, and shipping or billing details.
• Order and transaction details such as purchased items, delivery instructions, and payment status.
• Support and communication details shared through support requests, feedback forms, or customer conversations.
• Technical usage data such as device type, browser metadata, and interaction logs to improve reliability and service quality.

2. How we use information

• To process and deliver orders and provide post-purchase support.
• To authenticate users, prevent misuse, and maintain account and transaction security.
• To improve catalog quality, support operations, and platform performance.
• To send service updates, order notifications, and optional promotional communication (which you can opt out of).

3. Sharing and disclosure

We do not sell personal information. Data may be shared only with limited categories of partners:

• Payment gateways and financial processors for payment authorization and settlement.
• Logistics and delivery partners for shipping, tracking, and reverse pickup (when applicable).
• Technology and infrastructure providers for secure platform operations.
• Regulatory, legal, or law-enforcement authorities where required by applicable law.

4. Data retention and security

We retain data only for as long as reasonably required for order fulfillment, support handling, legal compliance, fraud prevention, and accounting. We use organizational and technical controls designed to reduce unauthorized access, misuse, or loss of data.

5. Your choices and rights

You can request corrections to inaccurate profile information and may ask us to review or delete certain personal data where legally permissible. For policy or data requests, contact us through Support Center.

1. Eligibility and account responsibility

• You agree to provide accurate information while creating accounts, placing orders, or submitting requests.
• You are responsible for maintaining confidentiality of your account credentials and activity under your account.
• We may suspend access if we detect fraud, abuse, policy breaches, or unauthorized activity.

2. Product information, pricing, and availability

• We try to keep product descriptions and availability accurate, but errors may occasionally occur.
• Prices, offers, and shipping charges may change without prior notice.
• We reserve the right to refuse, limit, or cancel orders in case of pricing errors, stock unavailability, or suspected misuse.

3. Payments and order fulfillment

• Orders are confirmed only after successful payment authorization or acceptance of approved payment mode.
• Delivery timelines are estimates and may vary due to courier, location, weather, or other operational constraints.
• Ownership transfer and risk handling are subject to successful dispatch and delivery records.

4. Acceptable use and intellectual property

• You must not misuse the website, attempt unauthorized access, scrape restricted data, or interfere with service stability.
• All website content, brand marks, graphics, and study assets are owned by Studymaxx or licensed lawfully to Studymaxx.
• Unauthorized reproduction, resale, or redistribution of protected content is prohibited.

5. Liability limitations

To the maximum extent allowed by law, Studymaxx is not liable for indirect, incidental, or consequential losses arising from service interruptions, third-party failures, or misuse beyond our reasonable control.

6. Governing law

These Terms are governed by applicable laws of India. Disputes will be handled through competent courts and legal forums with appropriate jurisdiction in India.

Return conditions

• Return request should be raised within 7 days of delivery through Support Center.
• Transit damage or wrong-item claims should include clear photos or video evidence and are best reported within 48 hours.
• Product should be unused and returned with original packaging unless damage itself prevents this.
• Studymaxx may decline return requests where product tampering, misuse, or incomplete evidence is observed.

Return process

• Submit request with order ID and issue details.
• Our support team reviews eligibility and shares approval or rejection.
• If approved, reverse pickup or return instructions are provided.
• After quality verification at return destination, refund or replacement is processed as applicable.

Order cancellation

• Orders can be canceled before dispatch confirmation for full refund to original payment method.
• Once dispatched, cancellation may not be possible and return policy will apply after delivery.
• Promotional or bundled orders may have additional cancellation conditions communicated during checkout.

Refund timelines

• Pre-dispatch cancellation refunds are initiated after cancellation confirmation.
• Approved return refunds are initiated after returned items pass verification checks.
• Bank, card, wallet, or UPI settlement times may vary by payment provider.

Shipping standards

• Shipping fees are calculated at checkout based on location, weight, and selected delivery mode.
• Estimated delivery timelines differ by metro, non-metro, and remote zones across India.
• Delays caused by force majeure, weather, public restrictions, or logistics disruptions may extend timelines.
• If a shipment is returned due to incorrect address or repeated delivery failure, re-shipping charges may apply.